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48-Hour Approval Period

Our 48-Hour Approval Period & Return Policy

At The Guitar Sanctuary, we curate the finest boutique instruments, amplifiers, and effects in the world. We understand that purchasing high-end gear online requires trust. To ensure you are satisfied while maintaining the "mint" integrity of our inventory for all clients, we offer a 48-Hour Approval Period.

The Approval Window

  • You have 48 hours from the time of delivery (as confirmed by tracking) or in-store purchase to inspect your purchase and notify us of a return request.

  • All returns must be authorized via email or phone prior to shipping.

Return Requirements & Condition To qualify for a refund, all returned items MUST be in their original condition. This includes:

  • All original packaging and packing materials.

  • All accessories, owner’s manuals, and warranty cards.

  • The warranty must NOT have been registered.

  • Instruments must show no signs of use, including pick marks, buckle rash, or fret wear. Any items showing signs of use or wear will be refused or subject to a significantly higher depreciation fee at our discretion.

Shipping Your Return Once authorized, please ship your return to:

The Guitar Sanctuary 6633 Virginia Parkway McKinney, TX 75071

When shipping your return, you MUST:

  1. Insure the shipment: Properly insure the package for the full purchase price.

  2. Pack Professionally: Pack the item in the exact same manner in which it was received.

  3. Protect the Boxes: Do NOT write on the product boxes. In the case of guitars and effects, use a dedicated outer shipping carton like was used to originally ship your order to you.

The Cost of Return (Shipping & Fees)

  • Shipping Responsibility: The customer is responsible for all shipping and insurance costs for both the outbound and inbound journeys.

  • "Free Shipping" Recovery: If your order originally qualified for a "Free Shipping" promotion, the actual cost of the original outbound shipping incurred by the store will be deducted from your final refund.

  • Amplifier & Cabinet Repackaging Fee: All returned Amplifiers and Speaker Cabinets are subject to a 10% Repackaging & Inspection Fee. Factory packaging for heavy equipment is often compromised after two transit cycles; this fee covers labor and specialized materials to restore the item to "New" status.

    • Additionally, any item that we are unable to return to its factory condition (i.e. cellophane wrapped packages, boxes sealed with manufacturer labels, cables, etc.) are subject to a 10% Restock Fee.

Final Sale Items Special orders, custom builds, trade-in deals, layaways, and items marked "As-Is" are final sales and not eligible for return.